Download e-book for kindle: Communicate to Win (2nd Edition) by Richard Denny

By Richard Denny

ISBN-10: 0749444355

ISBN-13: 9780749444358

Communique and motivation are crucial for company survival--learning the talents and strategies to enhance either is rarely time wasted. In converse to Win, British education guru Richard Denny exhibits how a person can flip a dream of good fortune into fact. utilizing his inspirational sort, he unearths the secrets and techniques of profitable verbal exchange. This moment version includes much more sound and sensible suggestion on each point of commercial and private conversation. It contains new insights into how physique language impacts photo, easy methods to behavior reliable conversations and the significance of constructing listening talents. there's additionally details on strong presentation talents and suggestion on the right way to deal with interviews.

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Additional resources for Communicate to Win (2nd Edition)

Example text

Now, of course, the observer could be completely inaccurate, but nevertheless will form opinions that can be difficult to shake off. The expression ‘don’t judge a book by its cover’ may be true to a certain extent, but equally remember that getting the cover right will dramatically enhance the sales of books in certain markets, because that is usually the first thing that attracts people to it. ’ It is important to dress for the job you want, not for the job you have. In business it is essential to dress according to the image we wish to present to support our product, industry or the service that is provided.

There is no need to go to extremes by trying too hard to be liked – you cannot please all of the people all of the time. The important thing is to be as natural as possible. Throughout this book we are looking at how to interact effectively with people and create sound relationships. To do this, one of the objectives must be to win more friends and eliminate any atmosphere of tension, distrust or hostility. ’ Be Friendly I called into our local post office one day and found the Postmaster himself serving behind the counter, looking bored and fed up with the monotony of it all.

By being honest you are immediately doing three things that will go a long way towards rectifying the situation. You are maintaining people’s trust in you; you are avoiding conflict; and you are preventing a communication breakdown that would only make the situation worse. You are also, in the longer term, helping people to like you more, because they will admire your honesty. The same basic principles apply to people in commerce who are attempting to provide a better service and greater customer care, and of course part of that process is handling complaints.

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Communicate to Win (2nd Edition) by Richard Denny


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