By Paul R. Niven
This booklet offers an easy-to-follow roadmap for effectively imposing the Balanced Scorecard technique in small- and medium-sized businesses. construction at the good fortune of the 1st variation, the second one variation comprises new instances in line with the author's adventure imposing the balanced scorecard at govt and nonprofit companies. it's a must-read for any association drawn to reaching step forward effects.
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Extra resources for Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies
Indd 25 3/4/08 10:50:49 AM 26 Adapting the Balanced Scorecard one factor that separates the Balanced Scorecard from other performance measurement systems is the notion of cause and effect—how the measures link together to tell a strategic story. We’ll explain this concept and look at an example to illustrate how it may be utilized in practice. We’ll conclude this chapter by reviewing a sample of the many benefits you can derive from employing a Balanced Scorecard system. PERFORMANCE MEASUREMENT IN THE PUBLIC AND NONPROFIT SECTORS Assessing the Landscape of Public-Sector Performance Measurement Attempts to monitor government performance are not without precedent.
They require a system that not only counts the inputs and outputs of the system, but one that provides an opportunity to assess progress in reaching the organization’s true mission. The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations. 1 displays the Balanced Scorecard model that is applicable to public and nonprofit enterprises.
20. 23. Robert S. Kaplan and David P. Norton, “Using the Balanced Scorecard as a Strategic Management System,”Harvard Business Review, January–February, 1996, pp. 75–85. 24. Peter F. Drucker, Management Challenges for the 21st Century (New York: HarperCollins, 1999). G. Wells many years ago. Applied to the Balanced Scorecard, this colorful language suggests that if you expect to achieve success with this tool, you must adapt it to fit your organization. Detailing that process is the subject of this chapter.
Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies by Paul R. Niven